Culture Week: Broker Loyalty Question Title * 1. Based on 2017 survey results, approximately what percentage of Brokers are likely to recommend Excellus BCBS/Univera Healthcare to their clients? 80% 85% 90% 95% OK Question Title * 2. Based on 2017 results, Net Promoter Score for Brokers is closest to which of the following? +80 +70 +60 +50 OK Question Title * 3. Provided by Brokers, which of the following was most frequently mentioned in top of mind feedback? Strong account teams (Ex:“I love working with DJ and Stacey. They are very knowledgeable and responsive to all of my needs and willing to go the extra mile.”) Noticed improvements in our customer service Our competitive rates We're flexible OK Question Title * 4. Which of the top four drivers has the greatest impact on Broker loyalty? Account Manager Brand Image Enrollment Process Quotes and Renewalds OK Question Title * 5. Optional: Enter your contact info below to be entered into our drawing for a great prize. (Increase your chances of winning by completing additional quizzes) Name Email Address Phone Number OK DONE