Culture Week: Customer Care Question Title * 1. Approximately how many calls does Customer Care answer per week? 25,000 35,000 50,000 90,000 OK Question Title * 2. How do we provide service for non-English speaking callers? We use college foreign language students to assist. We use Google to translate. We use the Language Line to translate. We kindly ask them to call back during our language hours. OK Question Title * 3. The majority of questions customers ask the Pharmacy Help Desk are regarding… Formularies Copay Amounts Drug Tiers All of the above OK Question Title * 4. What is the #1 reason members contact us for web assistance? Rally Health Resetting Passwords Help Finding a Directory How to fill out a PHI Form OK Question Title * 5. One of the most common questions from our Medicare callers is regarding: Our mailing address The difference between routine and diagnostic services Discounts on gym memberships Member ID cards OK Question Title * 6. Optional: Enter your contact info below to be entered into our drawing for a great prize. (Increase your chances of winning by completing additional quizzes) Name Email Address Phone Number OK DONE