Culture Week: Provider Loyalty Question Title * 1. Provider Satisfaction is important to our company, so much so that we have a board goal based around it. What was the board goal for physician satisfaction in 2017? 45% 52% 71% 89% OK Question Title * 2. In the most recent physician satisfaction survey we asked physicians why they were or were not satisfied with the health plan. Which of the following was NOT a verbatim response from a physician in the 2017 survey? "Quick claims processing. Wonderful customer service." "No problems encountered!" "Please add more pre-authorizations!" "Easier to work with Excellus than any other insurance company." OK Question Title * 3. In 2017, which functional area had the highest level of satisfaction from physicians? Customer Care Claims Processing Pharmacy Medical Policy OK Question Title * 4. Which region has the highest percentage of satisfied physicians? Rochester CNY Utica Southern Tier OK Question Title * 5. Pre-Authorizations continue to be an opportunity for improvement for physicians. Further in-depth research this past year on physician satisfaction and pre authorizations identified which of the following findings? There is no direct relationship between a physician’s satisfaction score and their pre-authorization approval/denial rate. There are no statistical regional differences for pre-authorizations. Identified a group of physicians where targeted communication and education could be beneficial. All of the above OK Question Title * 6. What is the 2020 targeted goal for physician satisfaction? 71% 75% 79% 83% OK Question Title * 7. Optional: Enter your contact info below to be entered into our drawing for a great prize. (Increase your chances of winning by completing additional quizzes) Name Email Address Phone Number OK DONE