Culture Week: CAHPS Member Tip: CAHPS stands for Consumer Assessment of Healthcare Providers and Systems OK Question Title * 1. Which members of the following line of business are most likely to seek information on the cost of medical services and prescription drugs? Commerical Medicare Medicaid NY State of Health Marketplace OK Question Title * 2. Which members of the following line of business report being the least likely to figure out the cost of their medical services and prescription drugs? Commerical Medicare Medicaid NY State of Health Marketpalce OK Question Title * 3. What do members report as being the biggest barrier to getting care from a specialist? Referrals Finding a Specialist Cost of Specialist Care Wait times to get an appointment OK Question Title * 4. Members define a reasonable appointment wait time to get into a specialist as… Next day 3-4 days 2-3 weeks 1-2 months OK Question Title * 5. Through the CAHPS survey, when rating their health plan, members report which factor as the most import?Tip: CAHPS stands for Consumer Assessment of Healthcare Providers and Systems Customer Service Provider Network Medical Cost and Coverage Premium Cost OK Question Title * 6. Members report using the following tool/resource first when trying to get information regarding cost of their prescription drugs: Company Website Customer Service Formulary Pharmacist OK Question Title * 7. When trying to get information from us, where do members report first trying to get information from? Contacting customer service Website In-person Reviewing print materials OK Question Title * 8. Optional: Enter your contact info below to be entered into our drawing for a great prize. (Increase your chances of winning by completing additional quizzes) Name Email Address Phone Number OK DONE