Culture Week: Member Loyalty and Enrollment Question Title * 1. What was the Net Promoter Score goal for the commercial line of business in 2017? 14 16 18 No goal needed, it's all good. OK Question Title * 2. What was the Net Promoter Score goal for the Medicare line of business in 2017? 40 45 50 1,000,000,000 OK Question Title * 3. Because Safety Net loyalty has consistently performed above the established goal, there was not a board goal set in 2017 for Safety Net Net Promoter Score. However, there is an unofficial goal. What was the Net Promoter Score goal for the Safety Net line of business in 2017? 0 45 55 65 OK Question Title * 4. Which line of business failed to reach their 2017 Net Promoter Score goal? Commerical Medicare Safety Net None OK Question Title * 5. The Net Promoter Score for High Deductible Health Plan (HDHP) members in 2017 was -2. What was the average NPS among our national competitors among their HDHP members in 2017? -11 -21 -31 -41 OK Question Title * 6. Which attribute is routinely identified as the most impactful on member loyalty? Provider Network Brand Image Customer Service A nice haircut OK Question Title * 7. In the WNY region, which plan had the highest Commercial NPS in 2017? Univera Healthcare Independent Health BCBS of Western NY The Sean McDermott Plan OK Question Title * 8. Which attribute routinely registers the lowest satisfaction among members across all lines of business? Claims Processing Website Comfort using Benefits Healthy Programs OK Question Title * 9. Which of the following products has the most members enrolled in it? Commercial PPO Commercial HDHP Medicare Advantage Medicaid Managed Care OK Question Title * 10. Percentage-wise, which of the following products is expected to grow the most in 2018? Commerical HDHP Essential Plan HARP Medicare Advantage OK Question Title * 11. In raw numbers, which of the following products is expected to grow the most in 2018? Commerical HDHP Essential Plan HARP Medicare Advantage OK Question Title * 12. Optional: Enter your contact info below to be entered into our drawing for a great prize. (Increase your chances of winning by completing additional quizzes) Name Email Address Phone Number OK DONE