Culture Week: Employer Group Loyalty Question Title * 1. For Mid/Large groups, what percentage of employers are "likely" to recommend Excellus BCBS? 80% 87% 90% 95% OK Question Title * 2. For Mid/Large groups, which area of service quality achieved the greatest satisfaction improvement in 2017? Account Service Representative Website Claims Processing Rate Notifications OK Question Title * 3. For Excellus BCBS employer groups overall, Net Promoter Score is closest to which of the following? -5 0 +5 +10 OK Question Title * 4. Among the top drivers of Excellus BCBS employer group loyalty, which of these has the greatest impact? Enrollment Rate Notifications Billing Process Products OK Question Title * 5. Among the top drivers of Univera Healthcare employer group loyalty, which of these has the greatest impact? Provider Network Account Service Representative Rate Notifications Products OK Question Title * 6. Among Univera Healthcare groups, which of these areas achieved the greatest improvement from 2016 to 2017? Account Service Representative Website Claims Processing Rate Notfications OK Question Title * 7. After price concerns, which of these comments was mentioned most frequently by employer groups? No Problems or Complaints Good benefits and strong coverage Broad Network Overall Experience OK Question Title * 8. Optional: Enter your contact info below to be entered into our drawing for a great prize. (Increase your chances of winning by completing additional quizzes) Name Email Address Phone Number OK DONE