We get it. Sometimes you just want to talk to someone face to face. Whether you need help enrolling in a health plan, have questions about your bill, or don’t know where to start when it comes to coverage, our local team is here to help.
Not ready (or able) to visit us in person? No problem! Give our Customer Care team a call at 1-800-234-4781 and we will help connect you to the support you need.
Connect at a Resource Center
Our Resource Centers offer personalized assistance in a friendly, welcoming atmosphere. At a Resource Center, you can:
- Meet 1-on-1 with a licensed advisor to discuss your health insurance options
- Get assistance in applying for and purchasing coverage
- Ask questions about your coverage, benefits, or billing
- Attend a seminar and other educational events
- And more
Need to pay a bill? While our Resource Centers are not able to process bill payments, you can always pay your bill online, by phone, or by mail. Visit our Member Bill Pay Options page for more information.
Visit a Local Excellus BCBS Office
Our local offices are staffed with a team of friendly, knowledgeable advisors ready to help. At your local Excellus BCBS office, you can:
- Speak 1-on-1 with a licensed advisor to discuss your health insurance options
- Get assistance in applying for and purchasing coverage
- Ask questions about your coverage, benefits, or billing
- Pay your medical premium bill
- And more
