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Excellus BlueCross BlueShield Updates on COVID-19 (Coronavirus)

Our Members Come First

The safety and wellbeing of our members and our 3,500+ local employees are at the center of everything we do. We’re proud of what we’ve been able to do to support our members, our communities and each other during this pandemic. We’re continuing to monitor COVID-19 and vaccine developments and will keep you updated on what you need to know.

Eligibility criteria, vaccines and vaccine availability continues to evolve rapidly. Make sure to re-check your eligibility and look for available appointments.

COVID-19 Vaccine FAQYour Benefits and CoverageSafe Winter Fun
Your Benefits and Coverage
  • Under state and federal mandate, the COVID-19 vaccines will be provided at no cost to our members during the Public Health Emergency. The vaccine itself will be paid for by the federal government and the administration of the vaccine will be covered by health insurance.*
  • No cost to members for COVID-19 testing including antibody testing, if:
    • ​You show possible symptoms or have had known close contact with someone else who has tested positive for COVID-19 AND
    • It is ordered by your doctor and deemed medically appropriate
  • No cost to members for medically necessary office, urgent care, or ER visits related to COVID-19
  • No cost to members for telehealth services
  • For self-insured group plan members, please consult with your employer’s human resources or health benefits representative for COVID-19-related benefits
COVID-19 Benefit Highlights


Have Fun. Be Safe.

Check out these fun and simple ideas for safe ways to enjoy this winter season and stay connected with the people who matter most.


Play Virtual Games Online with Friends and Family
From trivia contests to video games, there are a number of ways to have a little friendly competition from the safety of your home.
Make a Snowman Contest
Challenge neighbors, friends or family to see who can build the best snowman. You can judge each other’s work from a distance if your competition is in the neighborhood, or use videos or photos to share your creations. It’s a great way to get some fresh air. And some bragging rights.
Connect with Friends and Family
Taking time to connect and care for ourselves and others is important. Right now, simply hearing a friend or loved one’s voice can go a long way. Text, pick up the phone or have a video chat to check in and catch up for a few minutes. It’s an easy way to show – and tell – people that you’re thinking of them.
Have a Watch Party on Digital TV
Many streaming platforms like Netflix, Hulu, and Disney+ offer watch party or group watch functions. By synching up your viewing experience and sharing reactions along the way, you to can still gather for that holiday classic or to binge watch your favorite shows with a little company.
Learn Something New or Take Up a Hobby
Have you ever wanted to play an instrument or learn a new language? Maybe you like to craft or maybe have an artistic flair. It’s always a good time to focus on something that makes you happy or to learn new things!
Get Creative in the Kitchen
Maybe you’re getting focused on your health in the new year, or just craving a special family recipe. Winter is a great time to get out those cookbooks, find a recipe online, or exchange recipes with friends. The right receipt can be healthy, warm up the kitchen and even lift your spirits.
Get Moving to Beat the Winter Blahs
It’s easy in the winter to feel the blues. Exercise is a great way to do something for you, stay healthy, and lift your spirits. Moving every day can improve your mood, help you sleep better, and reduce stress. Take a walk, join a virtual running challenge, try yoga or bodyweight exercises.
Get Cozy with a Good Book
When it’s really cold outside or blustery, maybe you just really rather curl up with a good book. Get lost in a fiction novel, learn something knew or re-read an old favorite.
Connect with Yourself, Every Day
Close your eyes and breathe deeply. Practice positive self-talk. Put aside time to do something you enjoy. Keep a journal of what you're grateful for.
Watch: Together We Can

Right now it's easy to focus on all of the things we can't do, but what if we all focused on the things we can?

Protecting the Vulnerable and Promoting Equity

Everyone deserves access to safe, effective COVID-19 vaccines.

We are working with federal, state, and local leaders to help those in our communities get vaccinated as quickly as possible and help remove barriers to vaccinations for seniors in vulnerable communities, such as African American and Hispanic communities.

We pledge our support to encourage COVID-19 vaccinations, and educate our staff and local communities on ways to mitigate the spread of the virus.

Learn more about how businesses nationwide can support the US Chamber of Commerce, Rally for Recovery Commitment
Helping Our Communities Through COVID-19

A Comprehensive Report

Planning for risk is what we do. While 2020 was a year like no other, our health plan was prepared. We’ve remained focused on our mission: To help people in our communities live healthier and more secure lives through access to high-quality, affordable health care.

Read the Report
Mental and Emotional Support

Your health and wellbeing is our top priority. We're here to support you when you need it most.

Helpful Resources
Stay Informed
The best way to stay informed and have access to your coverage is online. Let’s get you set up online today. For help or questions with your insurance plan, call the number on your Member Card for personalized care, or contact us.
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*Members of a select number of “grandfathered” employer groups may need to pay a cost share for the administration of the vaccine. If you are enrolled in a grandfathered group, please consult with your employer’s human resources or health benefits representative for COVID-19 vaccine-related benefits.

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