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Blue Choice Option, HMOBlue Option, Blue Option Plus and Medicare Blue Dual (HMO D-SNP) members can visit the NY state screening website or contact our trusted Social Care Network (SCN) partners to see if you are eligible for help with:
- Housing issues and utilities support
- Assistance with food and nutrition
- Transportation services
- Care Management
How do I complete the short survey?
Members and caregivers in any county can visit the NY state screening website.
Or you can contact our SCN in your county:
- Broome and Otsego Counties: Care Compass 607-352-5264 (TTY 711)
- Herkimer, Oneida, and Onondaga Counties: Healthy Alliance 315-505-2290 or 518-379-0233 (TTY 711)
- Livingston, Monroe, Ontario, Seneca, Wayne and Yates Counties: Forward Leading Independent Provider Association (FLIPA) 1-888-808-1845 (TTY 711)
How do I know if I'm eligible for assistance?
After being screened by the SCN, you will be informed of your eligibility. Not all members will qualify, but reaching out to the SCN in your county is the first step.
You may qualify for more than one service, depending on your situation. Sharing information is optional, but your answers can help us connect you to helpful services. This information will be kept safe. It will not affect your health coverage or premiums.
Language Assistance and Non-Discrimination Notice
Copyright © 2026 Excellus BlueCross BlueShield, an independent licensee of the Blue Cross Blue Shield Association. All rights reserved.
Care Compass, Healthy Alliance and Forward Leading Independent Provider Association (FLIPA) are independent Social Care Networks, that are separate from Excellus BlueCross BlueShield, and connect members to organizations that provide health related social needs services.
Excellus BlueCross BlueShield is an HMO/PPO/HMO D-SNP plan with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_10757a_C.
This page last updated 10-26-2026.
