Commercial Group Members
*Members of a select number of “grandfathered” employer groups may need to pay a cost share for the administration of the vaccine. If you are enrolled in a grandfathered group, please consult with your employer’s human resources or health benefits representative for COVID-19 vaccine-related benefits.
COVID-19 "Over-the-Counter” Test Kits
Effective December 13, 2021, Excellus BCBS will cover COVID-19 “over-the-counter” test kits for Medicaid Managed Care, Health and Recovery Plan (HARP), Essential Plan, and Child Health Plus plan members.These COVID-19 “over-the-counter” test kits:
Please call member services at 1-800-650-4359; TTY/TDD services call 1-800-662-1220 if you have any questions about “over-the-counter” COVID-19 testing or vaccines.
COVID-19 “At Home” Test Kits
Effective December 13, 2021, Excellus BCBS will cover COVID-19 “at home” test kits for Medicaid Managed Care, Health and Recovery Plan (HARP), Essential Plan, and Child Health Plus plan members.
These COVID-19 “at home” test kits:
If you are undecided about getting a COVID-19 vaccine, you can talk with your healthcare provider or pharmacist about your questions or concerns.
Please call member services at 1-800-650-4359; TTY/TDD services call 1-800-662-1220 if you have any questions about “at home” COVID-19 testing or vaccines.
COVID-19 "Over-the-Counter” Test Kits
Effective December 13, 2021, Excellus BCBS will cover COVID-19 “over-the-counter” test kits for Medicaid Managed Care, Health and Recovery Plan (HARP), Essential Plan, and Child Health Plus plan members.These COVID-19 “over-the-counter” test kits:
COVID-19 “At Home” Test Kits
Effective December 13, 2021, Excellus BCBS will cover COVID-19 “at home” test kits for Medicaid Managed Care, Health and Recovery Plan (HARP), Essential Plan, and Child Health Plus plan members.
These COVID-19 “at home” test kits:
If you are undecided about getting a COVID-19 vaccine, you can talk with your healthcare provider or pharmacist about your questions or concerns.
Please call member services at 1-800-650-4359; TTY/TDD services call 1-800-662-1220 if you have any questions about “at home” COVID-19 testing or vaccines.
Physical barriers should never get in the way of human connections. As an Excellus BCBS member, you have access to a wide range of behavioral health programs and tools, as well as a full team of behavioral health specialists including our on-staff doctors, pharmacists, registered nurses, licensed social workers, and more.
Free to all members, our nurses and health coaches are available to chat with you via text through the Wellframe app. Wellframe is also a helpful resource to manage conditions such as pre-diabetes, diabetes, obesity, and more.
Downloading the Wellframe app is simple and easy. Use access code Excellus when registering. For more information, log into your online account to get started.
Outside of this COVID-19 crisis, we know that having any health symptoms at all can be scary right now. Because we’re focused on your health and well-being, our team of nurses, social workers, respiratory therapists and mental health coaches are here to support you.
24/7 Nurse Line: You can speak with a nurse by phone anytime – 24 hours a day, seven days a week. Our specially trained registered nurses can answer your questions and provide support .
Ask a Nurse Today! Call 1-800-348-9786 (TDD/TTY 1-800-662-1220).
The 24/7 Nurse Call Line is a service provided to our members to support their relationship with their health care providers. The information provided is intended to help educate members, not to replace the advice of a medical professional. If you are experiencing severe symptoms such as sharp pains, fever, loss of bodily function control, vomiting or any other immediate medical concern, dial 911 or contact a physician directly.
Our pharmacy team has been closely monitoring the supply of medications that are available during the COVID-19 outbreak. We’re taking several actions to ensure our members have access to clinically appropriate medications.
Telehealth visits are covered for participating providers at no cost for most members. Please refer to your Subscriber Benefit Contract for additional information. For self-insured group plan members, please ask your human resources or health benefits representative about COVID-19 related benefits.
Ask your doctor if they offer telehealth visits via telephone, e-mail, or video chat.
Some common conditions for telehealth visits include:
When your doctor isn’t available, telemedicine may be an option for you. Whether you need a consultation for acute, non-emergency conditions, or someone to talk to during a challenging time, our partnership with MDLIVE gives you convenient access to medical and behavioral health care 24/7/365 from the comfort of your home.
Note: At this time MDLIVE is unable to order COVID-19 tests. Please contact your doctor or local county health department if you believe you have COVID-19 symptoms.
You are not responsible for any charges from a Health Plan participating provider beyond your applicable deductible, copayment, or coinsurance, including any fees charged for PPE. If you have paid PPE charges to a Health Plan participating provider, you should contact the provider and obtain a refund. If you would like to submit a complaint to us about charges for PPE from a participating provider, please contact us toll-free:
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