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Excellus BlueCross BlueShield Updates on COVID-19 (Coronavirus)

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When It Matters Most, We're All at Our Best

It’s the most unique and inspiring aspect of humanity. Facing the darkest times, toughest odds and most daunting challenges is when we find our greatest strength. And when we’re furthest apart, we find new ways to remind each other that we’re not alone.

The safety and wellbeing of our members, our employees, and our community are at the center of everything we do. Excellus BlueCross BlueShield is monitoring developments about novel coronavirus disease 2019 (COVID-19) and what it means for our community, and we will keep you informed of any changes to your health plan as soon as possible.

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We’re With You As You Get Ready To Reopen

We’ve been by your side as our schools, favorite restaurants and places of employment closed to slow the spread of the coronavirus. Of course, we’ll be with you as our communities begin to reopen as New York State’s PAUSE initiative sets to expire by region.

While each region will open on a different timetable based on their ability to meet certain criteria, there are some guidelines we should all be practicing now, and in the future, to keep ourselves, our coworkers and our families safe. The following guidance provided by the Centers for Disease Control and Prevention (CDC) since the pandemic began still holds true. Everyone should continue to:

  • Stay at least 6 feet from other people.
  • Wear a cloth face covering over your nose and mouth when in public.
  • Cover your cough or sneeze with a tissue, then throw it in the trash and wash your hands.
  • Wash your hands with soap and water for at least 20 seconds. If you don’t have soap and water, use a hand sanitizer that contains at least 60 percent alcohol. Cover all surfaces on your hands and run them together until they dry.
  • Do not touch your eyes, nose and mouth.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay home when you are sick, except to get medical care.

​As we head back to work, there’s no doubt things—and people—will look different. There are some additional things to remember.

Cloth Face Coverings GuidanceHelpful Links for Reopening NYS
Cloth Face Coverings Guidance

Our new normal now includes covering our mouth and nose when out in public. Cloth face coverings can be fashioned from household items or made at home from common materials at low-cost, and should be used as a public health measure, beyond social distancing.

  • Make sure it fits snugly and covers your nose and mouth.
  • Change it frequently and wash when soiled or wet.
  • And remember, it may not prevent you from becoming infected, but it might help slow the spread to someone else.
No-Cost Telehealth Visits During the State of Emergency

To help alleviate the burden on provider offices, urgent care centers and hospitals, telehealth visits will be covered at no cost for most members through September 9, 2020 (effective March 13, 2020).

For self-insured group plan members, please consult with your employer’s human resources or health benefits representative for COVID-19 related benefits.

You should ask your provider in advance if they are equipped to conduct telehealth visits via telephone, e-mail, or video chat.

Some common conditions for telehealth visits include:

  • Adults: allergies, cold and flu, ear infections, fever, headaches, joint aches and pains, nausea and vomiting, pink eye, rashes, sinus infections, urinary tract infections; behavioral health conditions such as addiction, stress, depression, and PTSD.
  • Children: cold and flu, constipation, earache, fever, nausea and vomiting, pink eye
  • Certain conditions requiring specialized care such as dermatology, acute chiropractic care, and nutrition consulting can also be treated with a telehealth visit. Check with your specialist to see if they offer this option.

When your doctor isn’t available, telemedicine may be an option for you. Whether you need a consultation for acute, non-emergency conditions, or someone to talk to during a challenging time, our partnership with MDLIVE gives you convenient access to medical and behavioral health care 24/7/365 from the comfort of your home. Note: At this time MDLive is unable to order COVID-19 tests. Please contact your doctor or local county health department if you believe you have COVID-19 symptoms.

Learn about Telemedicine and Schedule Appointment
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The best way to stay informed and have access to your coverage is online. Let’s get you set up online today. For help or questions with your insurance plan, call the number on your Member Card for personalized care, or contact us.
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