Excellus BlueCross BlueShield
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Excellus BCBS Members: For personalized care and questions, call the number on your Member Card.

Don’t have your Member Card handy?

  • For Claims, Benefits, Prescriptions, and All Other Questions: Call 1-800-499-1275, Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.
  • Medicare Members: Call 1-877-883-9577, Monday - Friday 8 a.m. to 8 p.m.

Email Us: Our representatives will respond within one business day.


For information about enrolling in coverage with Excellus BCBS:

  • To inquire about purchasing a Medicare plan, call 800-671-6081.
  • To inquire about Child Health Plus or Medicaid, call 800-650-4359
  • To inquire about the Essential Plan or Qualified Health Plans, please call 888-679-7105.

Note: All Excellus BCBS Resource Centers, walk-in customer service locations, Medicare informational seminars and mobile office hours are closed/canceled until further notice.

Early Prescription Refills

Our pharmacy team has been closely monitoring the supply of medications that are available during the COVID-19 outbreak. We’re taking several actions to ensure our members have access to clinically appropriate medications.

  • Waiving early medication refill limits on 30 or 90-day prescription maintenance medications (consistent with your benefit plan) during state of emergency.
  • Obtain up to a 90-day supply of your medication at one time by using safe and easy home delivery. Your medications will be delivered right to your home.
  • If you’re a Medicare member, get started with home delivery service.
  • All other members, connect with a mail service pharmacy.
Stay Informed: Create a Member Account
The best way to stay informed and have access to your coverage is online. Let’s get you set up online today. For help or questions with your insurance plan, call the number on your Member Card for personalized care, or contact us.
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