Excellus BlueCross BlueShield
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Help When You Need It

Excellus BCBS Members: For personalized care and questions, call the number on your member card.

Don’t have your member card handy?

  • For claims, benefits,prescriptions, and all other questions: Call 1-800-499-1275, Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.
  • Medicare members: Call 1-877-883-9577, Monday - Friday 8 a.m. to 8 p.m.

Email Us: Our representatives will respond within one business day.


For information about enrolling in coverage with Excellus BCBS:

Stay Informed
The best way to stay informed and have access to your coverage is online. Let’s get you set up online today. For help or questions with your insurance plan, call the number on your Member Card for personalized care, or contact us.
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